FAQ

I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 2 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
• Custom or personalised orders
• Perishable products (like food or flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)

Postage will be set at a flat rate of £2.95, no matter how many items you purchase.

If an item arrives damaged please be kind enough to supply me with a photograph/s of the damage to enable me to make a claim against whichever office have damaged it. A full refund of cost and postage will be made in this circumstance.

What if there are Postal Delays?

If the package takes longer to deliver than it "should" according to Royal Mail policies, that is an issue to address with your local Royal Mail facility. Certain times of the year and certain circumstances such as Christmas and Industrial Action may cause severe delays and these are beyond my control.

Although I cannot be responsible for the postal service, I do want you to end up with a lovely item. I will replace or refund your order at no charge if it does not arrive within:
15 Business Days from the date of posting if you are in the UK.
35 Business Days from the date of posting if you are in any other country (due to potential customs delays/severe weather delays).
Missing Parcels UK - Please notify me no later than 15 business days from shipping if your parcel is missing.
Missing Parcel International - Please notify me no later than 35 business days from shipping if your parcel is missing.

If you change your mind about your purchase and it's not yet shipped, contact me as quickly as possible so that your order is not posted. You will receive a full refund of cost and postage. 

What if I No Longer Want the Item (Already Shipped)?

If you change your mind about your item has already been shipped contact me within 14 days of receipt and return within 30 days of receipt. You must contact me first. You will be entitled to a full refund of item cost and original postage. Item must be securely packaged and in the same condition it was shipped in. Items received back which are not in re-sellable condtion will not be refunded. Return costs to be paid by the buyer.

UK legislation applies to this shop and transactions.

This shop displays goods which are advertised for sale and gives information about them. By advertising goods I am inviting you to place an order. If you place an order, I am not obliged to accept that order and the contract between us will only be formed if, and when, I accept your order. My acceptance of your order and the formation of a binding contract between you and I will take place when I dispatch the goods to you. Up until this point, there will be no contract in place between you and I, which means that neither you nor I will have any rights against or obligations towards the other, until the order is dispatched.

UK law requires that I provide, before order, a "form" for you to cancel your order. Please print and use this form if you wish to, but direct contact with me is, of course, acceptable.
Susan McCormack (T/A GlitteramaCrafts) 25 Firtree Crescent, Forest Hall, Newcastle upon Tyne, NE12 7JU. e-mail glittercrafts [!at] aol.com

*I/We hereby give notice that *I/We wish to cancel *my/our contract of sale of the following goods:


Ordered/Received on (date)


Name of consumer(s),


Address of consumer(s),



Signature


Date